Page 103 - Andersen Windows & Patio Doors 2017-18 100 Series Product Guide for Professionals

Non-Warranty Repair
• Chemicals or airborne pollutants, such as salt or acid rain.
• Chemicals or airborne pollutants, such as salt or acid rain. Non-Warranty Repair
You will be responsible for all costs related to any repair that is not covered by this
• Delivery by others.
• Delivery by others. You will be responsible for all costs related to any repair that is not covered by this
Limited Warranty or which is outside of the limited warranty period. When warranty
• Accidents. Limited Warranty or which is outside of the limited warranty period. When warranty
• Accidents.
coverage is unclear, Andersen may charge an inspection fee for any on-site product
coverage is unclear, Andersen may charge an inspection fee for any on-site product
• Acts of God. inspection. If the inspector determines the Andersen product has a defect covered
• Acts of God.
inspection. If the inspector determines the Andersen product has a defect covered
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• Normal wear and tear.
by this Limited Warranty, the inspection fee will be waived.
• Normal wear and tear. by this Limited Warranty, the inspection fee will be waived.
For specific warranty information outside the United States, please contact your local
For specific warranty information outside the United States, please contact your local
distributor or write to:
Additional items excluded from this Limited Warranty:
Additional items excluded from this Limited Warranty: distributor or write to:
• Labor to replace sash or door panels, glass or other components.
• Labor to replace sash or door panels, glass or other components. Andersen Windows, Inc./International Division
Andersen Windows, Inc./International Division
100 Fourth Avenue North
• Labor and other costs related to the removal and disposal of defective product.
• Labor and other costs related to the removal and disposal of defective product. 100 Fourth Avenue North
Bayport, MN 55003-1096 USA
• Labor and materials to paint or stain any repaired or replaced product, component, Bayport, MN 55003-1096 USA
• Labor and materials to paint or stain any repaired or replaced product, component,
trim or other carpentry work that may be required.
trim or other carpentry work that may be required.
• Products not manufactured by Andersen. DISPUTE RESOLUTION PROCESS
• Products not manufactured by Andersen.
DISPUTE RESOLUTION PROCESS
• Slight glass curvature, minor scratches or other imperfections in the glass that do
• Slight glass curvature, minor scratches or other imperfections in the glass that do
not impair structural integrity or significantly obscure normal vision. General
not impair structural integrity or significantly obscure normal vision.
General
• Rattling of grille bars within an air space.
If you are dissatisfied with the remedy provided to you under the Limited Warranty
• Rattling of grille bars within an air space. If you are dissatisfied with the remedy provided to you under the Limited Warranty
set forth above or have any other claim against Andersen related to your Andersen
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• Insects passing through or around the insect screen. set forth above or have any other claim against Andersen related to your Andersen ®
• Insects passing through or around the insect screen.
products, you and Andersen agree to resolve the claim using the following process
• Tarnish or corrosion to hardware finishes.
• Tarnish or corrosion to hardware finishes. products, you and Andersen agree to resolve the claim using the following process
(“Dispute Resolution Process”). This Dispute Resolution Process will apply to claims
(“Dispute Resolution Process”). This Dispute Resolution Process will apply to claims
• Special glazings. Contact us concerning the limited warranty on special glazings. of any nature relating to your Andersen product (“Dispute(s)”). Disputes include, but
• Special glazings. Contact us concerning the limited warranty on special glazings.
of any nature relating to your Andersen product (“Dispute(s)”). Disputes include, but
are not limited to, claims for breach of contract or breach of warranty, claims for
• Bright brass and satin nickel finishes on hardware.
• Bright brass and satin nickel finishes on hardware. are not limited to, claims for breach of contract or breach of warranty, claims for
violation of state or federal laws or regulations, claims based in tort, negligence
• Service trips to provide instruction on product use. violation of state or federal laws or regulations, claims based in tort, negligence
• Service trips to provide instruction on product use.
or product liability, claims based in fraud or fraud in the inducement, marketing or
• Andersen A-Series windows and doors, 400 Series and 200 Series windows and
• Andersen A-Series windows and doors, 400 Series and 200 Series windows and or product liability, claims based in fraud or fraud in the inducement, marketing or
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advertising claims and claims related to the enforceability or effect of any term of the
advertising claims and claims related to the enforceability or effect of any term of the
doors, 400 Series windows with Stormwatch protection and impact-resistant
doors, 400 Series windows with Stormwatch protection and impact-resistant Limited Warranty or the Dispute Resolution Process, including, but not limited to, the
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Limited Warranty or the Dispute Resolution Process, including, but not limited to, the
glass, storm doors, Renewal by Andersen windows, E-Series/Eagle windows waivers of class action and jury trials.
glass, storm doors, Renewal by Andersen windows, E-Series/Eagle windows
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waivers of class action and jury trials.
and doors, Silver Line windows and doors, American Craftsman windows and
and doors, Silver Line windows and doors, American Craftsman windows and
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doors and Weiland windows and doors have their own limited warranties and are
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doors and Weiland windows and doors have their own limited warranties and are Notice Required
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Notice Required
not covered by this Limited Warranty. For information on warranty coverage for
not covered by this Limited Warranty. For information on warranty coverage for
To assert a Dispute, you must first provide Andersen with written notice. A
these products, please refer to the specific limited warranties for these products. To assert a Dispute, you must first provide Andersen with written notice. A
these products, please refer to the specific limited warranties for these products.
Notice of Dispute form is available for your use on Andersen’s website at www.
They are available from your dealer or at www.andersenwindows.com.
They are available from your dealer or at www.andersenwindows.com. Notice of Dispute form is available for your use on Andersen’s website at www.
andersenwindows.com/noticeofdispute.
andersenwindows.com/noticeofdispute.
How to register your Owner-To-Owner Limited Warranty
How to register your Owner-To-Owner Limited Warranty Andersen Response
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Andersen Response
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Andersen offers quick, easy warranty registration on our website. Just go
Andersen offers quick, easy warranty registration on our website. Just go Andersen will have 60 days from receipt of your Notice of Dispute to respond to you in
Andersen will have 60 days from receipt of your Notice of Dispute to respond to you in
to www.andersenwindows.com/warranty and submit your writing. In that response or at any later time, Andersen may make one or more written
to www.andersenwindows.com/warranty and submit your
writing. In that response or at any later time, Andersen may make one or more written
warranty information online. All warranty information
offers to you to resolve your Dispute.
warranty information online. All warranty information offers to you to resolve your Dispute.
is treated confidentially and will not be sold or traded
is treated confidentially and will not be sold or traded
No Class Action or Jury Trials
to any person or organization outside of Andersen and
to any person or organization outside of Andersen and No Class Action or Jury Trials
the Andersen Dealer Network.
YOU AGREE THAT YOU MAY ASSERT DISPUTES AGAINST ANDERSEN ONLY ON AN
the Andersen Dealer Network. YOU AGREE THAT YOU MAY ASSERT DISPUTES AGAINST ANDERSEN ONLY ON AN
INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS
INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS
Warranty Claim Procedure
Warranty Claim Procedure OR REPRESENTATIVE ACTION OR PROCEEDING. AS PART OF THIS DISPUTE
OR REPRESENTATIVE ACTION OR PROCEEDING. AS PART OF THIS DISPUTE
RESOLUTION PROCESS, YOU AND ANDERSEN ALSO AGREE TO WAIVE ANY RIGHT
To make a claim under this Limited Warranty, contact the Andersen retailer/dealer
To make a claim under this Limited Warranty, contact the Andersen retailer/dealer RESOLUTION PROCESS, YOU AND ANDERSEN ALSO AGREE TO WAIVE ANY RIGHT
TO A JURY AND AGREE TO HAVE ALL DISPUTES HEARD AND DECIDED SOLELY BY
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who sold you your Andersen product. Or, you may contact us at:
who sold you your Andersen product. Or, you may contact us at: TO A JURY AND AGREE TO HAVE ALL DISPUTES HEARD AND DECIDED SOLELY BY
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THE FEDERAL OR STATE COURT JUDGE.
THE FEDERAL OR STATE COURT JUDGE.
Andersen Windows, Inc./Andersen Service Center
Andersen Windows, Inc./Andersen Service Center
100 Fourth Avenue North
100 Fourth Avenue North Opt-Out Procedure
Opt-Out Procedure
Bayport, MN 55003-1096
Bayport, MN 55003-1096
You may opt out of this Dispute Resolution Process by completing and submitting a
You may opt out of this Dispute Resolution Process by completing and submitting a
written Opt-Out Notice. The Opt-Out Notice is located on Andersen’s website at www.
You may also contact us using the Parts & Service section of our website at
You may also contact us using the Parts & Service section of our website at written Opt-Out Notice. The Opt-Out Notice is located on Andersen’s website at www.
andersenwindows.com/optout. Whether or not you opt out of the Dispute Resolution
www.andersenwindows.com or reach us by phone at 1-888-888-7020.
www.andersenwindows.com or reach us by phone at 1-888-888-7020. andersenwindows.com/optout. Whether or not you opt out of the Dispute Resolution
Process, all terms of the Limited Warranty set forth above remain in force and effect.
Process, all terms of the Limited Warranty set forth above remain in force and effect.
You can help us serve you faster by collecting and including the
You can help us serve you faster by collecting and including the Applicable Law and Severability
Applicable Law and Severability
following important information: This Dispute Resolution Process, including, but not limited to, issues related to its
following important information:
This Dispute Resolution Process, including, but not limited to, issues related to its
• Description of the product such as the exterior color, unit type and size and inside enforceability and effect, will be governed by the laws of the State of Minnesota
• Description of the product such as the exterior color, unit type and size and inside
enforceability and effect, will be governed by the laws of the State of Minnesota
visible glass measurements. without regard to conflict of law principles. If any term of this Dispute Resolution
visible glass measurements.
without regard to conflict of law principles. If any term of this Dispute Resolution
• Product ID label information.
• Product ID label information. Process is found to be invalid or unenforceable in any particular jurisdiction, that
Process is found to be invalid or unenforceable in any particular jurisdiction, that
term will not apply to that issue in that jurisdiction. Instead, that term will be severed
• Glass logo information etched in the inside corner of the glass. term will not apply to that issue in that jurisdiction. Instead, that term will be severed
• Glass logo information etched in the inside corner of the glass.
with the remaining terms continuing in full force and effect.
• Description of product concerns. with the remaining terms continuing in full force and effect.
• Description of product concerns.
• Documentation of the purchase date, if available.
• Documentation of the purchase date, if available. Questions
Questions
• Your name, address (with zip code) where the product is installed and telephone If you have questions about the Dispute Resolution Process or Opt-Out Procedure,
• Your name, address (with zip code) where the product is installed and telephone
If you have questions about the Dispute Resolution Process or Opt-Out Procedure,
numbers.
numbers. contact us at 844-332-7972.
contact us at 844-332-7972.
“Andersen” and all other marks where denoted are trademarks of Andersen Corporation.
“Andersen” and all other marks where denoted are trademarks of Andersen Corporation.
©2016 Andersen Corporation. All rights reserved. Printed and effective as of June 2016.
©2016 Andersen Corporation. All rights reserved. Printed and effective as of June 2016.