Page 102 - Andersen Windows & Patio Doors 2017-18 100 Series Product Guide for Professionals

Transferable Limited Warranty on Exterior Color Finish
Transferable Limited Warranty on Exterior Color Finish
Limited
Limited window sills and grilles) on Andersen 100 Series casement, awning, single-hung,
The color finish on the Fibrex material exterior components (frame, sash, panel,
The color finish on the Fibrex material exterior components (frame, sash, panel,
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window sills and grilles) on Andersen 100 Series casement, awning, single-hung,
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gliding, picture, transom windows, specialty windows and patio doors is warranted
gliding, picture, transom windows, specialty windows and patio doors is warranted
to be free from manufacturing defects resulting in color fade greater than 5 delta
to be free from manufacturing defects resulting in color fade greater than 5 delta
Warranty E* measured in accordance with ASTM D2244 for a period of ten (10) years from the
Warranty
E* measured in accordance with ASTM D2244 for a period of ten (10) years from the
date of purchase from the retailer/dealer.
date of purchase from the retailer/dealer.
What is not covered by this exterior color finish warranty: weatherstripping,
What is not covered by this exterior color finish warranty: weatherstripping,
accessories and hardware, including insect screen frames, patio door sills, hinges,
accessories and hardware, including insect screen frames, patio door sills, hinges,
handles, trim sets and lock components, exterior trim profiles and exterior aluminum
handles, trim sets and lock components, exterior trim profiles and exterior aluminum
coil stock.
coil stock.
In the event there is a defect covered by this limited warranty for exterior color
In the event there is a defect covered by this limited warranty for exterior color
finish within the limited warranty period, Andersen, at its option, will: 1) refinish
finish within the limited warranty period, Andersen, at its option, will: 1) refinish
Para ver la versión, en español, de esta Garantía limitada y Proceso de the product - labor is included (the finish will be applied with standard commercial
the product - labor is included (the finish will be applied with standard commercial
Para ver la versión, en español, de esta Garantía limitada y Proceso de
resolución de controversias, visite andersenwindows.com
resolución de controversias, visite andersenwindows.com refinishing techniques and may not be the same finish as originally applied to the
refinishing techniques and may not be the same finish as originally applied to the
product), 2) repair the product, 3) provide replacement part(s) or product(s) to the
product), 2) repair the product, 3) provide replacement part(s) or product(s) to the
Andersen retailer/dealer you specify - labor is not included or 4) refund the original
Andersen retailer/dealer you specify - labor is not included or 4) refund the original
purchase price. Such replacement parts or repairs are warranted for the remainder
purchase price. Such replacement parts or repairs are warranted for the remainder
LIMITED WARRANTY AND DISPUTE RESOLUTION PROCESS
LIMITED WARRANTY AND DISPUTE RESOLUTION PROCESS of the original limited warranty period.
of the original limited warranty period.
*Technical measurement of color fade
IMPORTANT: Please carefully read the Dispute Resolution Process that appears *Technical measurement of color fade
IMPORTANT: Please carefully read the Dispute Resolution Process that appears
in this document after the Limited Warranty. The Dispute Resolution Process
in this document after the Limited Warranty. The Dispute Resolution Process
No Other Warranties or Representations
includes class action and jury trial waivers that affect your legal rights. To opt
includes class action and jury trial waivers that affect your legal rights. To opt No Other Warranties or Representations
out of these waivers, you must visit our website at www.andersenwindows.
out of these waivers, you must visit our website at www.andersenwindows. THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS
com/optout and complete the opt-out form within one year from the date of
com/optout and complete the opt-out form within one year from the date of OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF
purchase of your Andersen products from a dealer or retailer. The opt-out MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTIES
purchase of your Andersen products from a dealer or retailer. The opt-out
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MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTIES
only applies to the terms of the Dispute Resolution Process. ARE LIMITED TO THE APPLICABLE STATUTE OF LIMITATIONS BUT IN NO CASE
only applies to the terms of the Dispute Resolution Process.
ARE LIMITED TO THE APPLICABLE STATUTE OF LIMITATIONS BUT IN NO CASE
WILL EXTEND BEYOND THE LIMITED WARRANTY PERIODS SPECIFIED ABOVE.
WILL EXTEND BEYOND THE LIMITED WARRANTY PERIODS SPECIFIED ABOVE.
100 Series Windows & Doors Limited Warranty ANDERSEN EXCLUDES AND WILL NOT BE LIABLE FOR ANY INCIDENTAL OR
100 Series Windows & Doors Limited Warranty
ANDERSEN EXCLUDES AND WILL NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES, WHETHER ARISING OUT OF CONTRACT, TORT OR
CONSEQUENTIAL DAMAGES, WHETHER ARISING OUT OF CONTRACT, TORT OR
Transferable Limited Warranty on Glass OTHERWISE. THE REMEDY OF REPAIR, REPLACEMENT OR REFUND OF THE ACTUAL
Transferable Limited Warranty on Glass
OTHERWISE. THE REMEDY OF REPAIR, REPLACEMENT OR REFUND OF THE ACTUAL
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The glass in Andersen 100 Series factory glazed window and door units (including
The glass in Andersen 100 Series factory glazed window and door units (including PURCHASE PRICE OF THE PRODUCT PROVIDED BY THIS LIMITED WARRANTY IS
PURCHASE PRICE OF THE PRODUCT PROVIDED BY THIS LIMITED WARRANTY IS
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dual-pane glass, Low-E glass, SmartSun glass, Heatlock glass, PassiveSun
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dual-pane glass, Low-E glass, SmartSun glass, Heatlock glass, PassiveSun ® ® THE EXCLUSIVE REMEDY WITH RESPECT TO ANY AND ALL LOSS OR DAMAGE.
THE EXCLUSIVE REMEDY WITH RESPECT TO ANY AND ALL LOSS OR DAMAGE.
glass, patterned glass (including obscure, fern, reed and cascade designs),
glass, patterned glass (including obscure, fern, reed and cascade designs),
Applicable Law
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Finelight grilles, and tempered versions of these glass options) is warranted to Applicable Law
Finelight grilles, and tempered versions of these glass options) is warranted to
be free from defects in manufacturing, materials and workmanship for twenty (20) This Limited Warranty is only applicable in the U.S.A. (i.e. the fifty states and the
be free from defects in manufacturing, materials and workmanship for twenty (20)
This Limited Warranty is only applicable in the U.S.A. (i.e. the fifty states and the
years from the date of purchase from the retailer/dealer. It is also warranted not to District of Columbia). This Limited Warranty gives you specific legal rights, and you
years from the date of purchase from the retailer/dealer. It is also warranted not to
District of Columbia). This Limited Warranty gives you specific legal rights, and you
develop, under normal conditions, any material obstruction of vision resulting from may also have other rights which may vary from state to state. Some states do not
develop, under normal conditions, any material obstruction of vision resulting from
may also have other rights which may vary from state to state. Some states do not
manufacturing defects or as a result of premature failure of the glass or organic seal allow the exclusion or limitation of incidental or consequential damages or limitation
manufacturing defects or as a result of premature failure of the glass or organic seal
allow the exclusion or limitation of incidental or consequential damages or limitation
for twenty (20) years from the date of purchase from the retailer/dealer. Patterned of the duration of an implied warranty, so the above limitations or exclusions may
for twenty (20) years from the date of purchase from the retailer/dealer. Patterned
of the duration of an implied warranty, so the above limitations or exclusions may
glass (including obscure, fern, reed and cascade designs) is warranted not to not apply to you. If any specific term of this Limited Warranty is prohibited by any
glass (including obscure, fern, reed and cascade designs) is warranted not to
not apply to you. If any specific term of this Limited Warranty is prohibited by any
develop, under normal conditions, any material change in appearance resulting from applicable law, it shall be null and void, but the remainder of this Limited Warranty
develop, under normal conditions, any material change in appearance resulting from
applicable law, it shall be null and void, but the remainder of this Limited Warranty
manufacturing defects or as a result of premature failure of the glass or organic seal shall remain in full force and effect.
manufacturing defects or as a result of premature failure of the glass or organic seal
shall remain in full force and effect.
for twenty (20) years from the date of purchase from the retailer/dealer. This limited
for twenty (20) years from the date of purchase from the retailer/dealer. This limited
warranty on glass does not apply to special order glazings, impact-resistant glass or What is NOT covered by this Limited Warranty
warranty on glass does not apply to special order glazings, impact-resistant glass or
What is NOT covered by this Limited Warranty
glass that is not factory installed by Andersen. In addition to any other limitations or exclusions in this Limited Warranty, Andersen
glass that is not factory installed by Andersen.
In addition to any other limitations or exclusions in this Limited Warranty, Andersen
shall have no obligation for product failure, damage or costs due to or related to the
In the event a glass failure occurs as a result of a defect in manufacturing, materials
In the event a glass failure occurs as a result of a defect in manufacturing, materials shall have no obligation for product failure, damage or costs due to or related to the
following:
or workmanship within the limited warranty period, Andersen, at its option, will: (1) following:
or workmanship within the limited warranty period, Andersen, at its option, will: (1)
provide the appropriate replacement glass product to the Andersen retailer/dealer
provide the appropriate replacement glass product to the Andersen retailer/dealer • Product modifications or glass shading devices (e.g., glass tinting, security
• Product modifications or glass shading devices (e.g., glass tinting, security
you specify — labor is not included; or (2) provide a factory-authorized repair to
you specify — labor is not included; or (2) provide a factory-authorized repair to systems, improper painting or staining, insulated coverings, etc.).
systems, improper painting or staining, insulated coverings, etc.).
the existing glass at no cost to you; or (3) refund the original purchase price. Such • Units improperly assembled or improperly mulled by others.
the existing glass at no cost to you; or (3) refund the original purchase price. Such
• Units improperly assembled or improperly mulled by others.
replacement parts or repairs are warranted for the remainder of the original limited
replacement parts or repairs are warranted for the remainder of the original limited
• Failure due to the application of non Andersen hardware (e.g., locksets, trim sets,
warranty period.
warranty period. • Failure due to the application of non Andersen hardware (e.g., locksets, trim sets,
hinges, panic hardware, closers, etc.).
hinges, panic hardware, closers, etc.).
Transferable Limited Warranty on Components Other Than Glass • Failure to properly install Andersen hardware.
Transferable Limited Warranty on Components Other Than Glass
• Failure to properly install Andersen hardware.
Non-glass portions of Andersen 100 Series windows and doors (including non- • Adjustments or corrections due to improper installation.
Non-glass portions of Andersen 100 Series windows and doors (including non-
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• Adjustments or corrections due to improper installation.
electric operators, locks, lifts, balance systems, hinges, handles, insect screens,
electric operators, locks, lifts, balance systems, hinges, handles, insect screens,
• Improper installation or use, including use of a non-commercial door as a main
weatherstripping, exterior trim, sash and frame members) are warranted to be free • Improper installation or use, including use of a non-commercial door as a main
weatherstripping, exterior trim, sash and frame members) are warranted to be free
entrance or exit door for a building other than a single-family residential unit
from defects in manufacturing, materials and workmanship for a period of ten (10)
from defects in manufacturing, materials and workmanship for a period of ten (10) entrance or exit door for a building other than a single-family residential unit
or re-installing an Andersen window or door after it has been removed from a
years from the date of purchase from the retailer/dealer. This limited warranty does or re-installing an Andersen window or door after it has been removed from a
years from the date of purchase from the retailer/dealer. This limited warranty does
building and re-sold and/or re-installed in a different building.
not apply to finishes on bright brass and satin nickel hardware. building and re-sold and/or re-installed in a different building.
not apply to finishes on bright brass and satin nickel hardware.
• Exposure to conditions beyond published performance specifications.
• Exposure to conditions beyond published performance specifications.
In the event a component other than glass fails as a result of a defect in
In the event a component other than glass fails as a result of a defect in
• Water infiltration other than as a result of a defect in manufacturing, materials or
manufacturing, materials or workmanship within the limited warranty period, • Water infiltration other than as a result of a defect in manufacturing, materials or
manufacturing, materials or workmanship within the limited warranty period,
workmanship.
Andersen, at its option, will: (1) provide replacement parts to the Andersen retailer/ workmanship.
Andersen, at its option, will: (1) provide replacement parts to the Andersen retailer/
dealer you specify — labor is not included; or (2) provide a factory authorized repair
dealer you specify — labor is not included; or (2) provide a factory authorized repair • Condensation.
• Condensation.
to the existing component at no cost to you; or (3) refund the original purchase price.
to the existing component at no cost to you; or (3) refund the original purchase price. • Improper maintenance, such as use of brickwash, razor blades, sealants, sanding
• Improper maintenance, such as use of brickwash, razor blades, sealants, sanding
Such replacement parts or repairs are warranted for the remainder of the original or improper washing.
Such replacement parts or repairs are warranted for the remainder of the original
or improper washing.
limited warranty period.
limited warranty period.
9070811 BC Revised 06/09/16
9070811 BC Revised 06/09/16
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